Sail & Sign On Board Account

Sail & Sign is Carnival's cashless on board credit program, which allows guests to charge on board purchases and gratuities directly to a personal account for convenience throughout the cruise. The Sail & Sign Card must be utilized for all money transactions on board as cash will not be an accepted form of payment.

Personalized Sail & Sign cards will be provided to all guests (including minors) and are valid for use immediately upon boarding the ship.

Guest Services can provide guests with a balance update at any time throughout the cruise. In addition, guests can view their balance update at a Sail & Sign Kiosk or on their stateroom interactive television (in most ships but excluding Carnival Ecstasy, Carnival Elation, Carnival Fantasy, Carnival Fascination, Carnival Imagination, Carnival Inspiration, Carnival Paradise, Carnival Sensation and Carnival Sunshine).   

On the final morning of the cruise, a statement detailing all purchases made with the Sail & Sign card will be delivered to the guest's stateroom. In our ongoing green efforts, the following ships will no longer deliver statements to the staterooms: Carnival Glory, Carnival Imagination and Carnival Magic; guests can view their statements at a Sail & Sign Kiosk, at Guest Services or on their stateroom interactive television.   

Sail & Sign Accounts Opened with Cash or Traveler’s Checks

  • Guests may activate their Sail & Sign account on, My Cruise Manager - Online Check-In or on the first day of the cruise at embarkation.
  • Guests must deposit cash (U.S currency) or Traveler’s Checks at Guest Services on the first day of the cruise. The following minimum cash deposits are recommended:
    • 2 - 4 day cruise: $100 USD per person
    • 5 - 8 day cruise: $200 USD per person
    • 9 days or longer: $350 USD per person

Sail & Sign Accounts Opened with a Credit Card or Debit Card

  • Guests may activate their Sail & Sign account on, My Cruise Manager - Online Check-In or on the first day of the cruise at embarkation.
  • The guest’s credit card or debit card will be swiped at embarkation with an initial hold placed on file as a deposit:: 
    • 2 - 5 day cruise: $100 USD per credit card or debit card
    • 6 days or longer: $200 USD  per credit card or debit card 
  • Throughout the cruise, additional holds will be obtained as needed when the Sail & Sign Account exceeds the amount of deposit Carnival has on file.
  • If a credit card is presented, this will reduce the amount available on the credit card for other purchases.
  • If a debit/check-cashing card is presented, the hold will restrict the available cash in the checking account.
  • Any remaining hold after the end of the cruise will automatically be released by the guest’s issuing bank within a time period determined by the bank.
  • If the guest replaces a credit/debit card previously used, the hold will remain on the account. This will reduce the amount of funds available on the credit/debit card account. The release of this/these hold(s) is entirely up to the issuing bank and can take from 3 to 7 business days after the cruise returns for the funds to be released.
  • All charges will automatically be billed to the guest's credit card at the end of the voyage. The total amount will be applied to the credit card presented during registration.

Acceptable Cards

  • Visa Card and Visa Gift Card
  • MasterCard and MasterCard Gift Card
  • An ATM/Debit Cashing Card may be used as long as it is a registered MasterCard or Visa Card.
  • The Discover Card and Discover Gift Card
  • American Express Card only
  • Diner’s Club and Diner's Club Gift Card
  • JCB Card only

Note: Gift Cards may also be referred to as ‘secured’ or ‘pre-loaded’ credit cards or ‘Travel Funds Card’.

Not Acceptable Cards

  • Gift Cards and Travel Funds Cards issued by: American Express; Optima
  • Keychain (mini) credit cards
  • The American Express ‘Persona Select’
  • ATM/Debit Cashing Card other than those registered by MasterCard or Visa Card.

Use of a Credit Card by a Third Party

We accept credit cards belonging to a non-sailing individual. During the online check-in process, an authorization form is provided for guests who will be using a credit card belonging to an individual who is not on the cruise. This form will need to be filled out and printed. At embarkation, the guest will need to present:

  • The completed 'Letter of Authorization for Use of a Credit Card by Third Party/Guest' – the signature on the letter of authorization must match the signature on the back of the credit card.
  • A legible copy of the non-sailing individual’s credit card with signature (both sides – front and back). It is not required for the guest to carry the physical credit card with them onboard.
  • A legible copy of the non-sailing individual’s government issued photo ID with signature (example: Driver’s License)

General Information
  • Any inquiries regarding a Sail & Sign Account made after the cruise need to be referred to Guest Care (70530) for researching.
  • The cardholding guest must be an authorized signer by the card-issuing bank.
  • Each onboard expense account must have a designated account owner.
  • The account owner may choose to authorize additional guests from his/her booking and guests in up to two other traveling staterooms. A guest may only be activated on one account.
  • Every guest must be a member of an account in order to obtain a complete Online Check-In status.
  • Account owners must be at least 18 years of age at the time of sailing and will be automatically assigned charging privileges to the account.
  • Minors must have an account, but the account owner has the option not to allow charging privileges to their account.
  • Cruise Service Gratuities will be charged to the account unless they are prepaid.
  • The amount charged to the account for service gratuities will be deemed undisputed unless a request to modify is received prior to disembarking the ship. In addition, a 15% beverage gratuity will be added to all beverage purchases.
  • If the credit/debit card method of payment is selected, charges incurred by those authorized will be billed to the credit/debit account entered.
  • Actual credit/debit cards must be present at the time of embarkation.
  • The cardholder is responsible for amended charges discovered after the authorized guest (s) disembark vessel.
  • Carnival will not be held responsible for any bank imposed overage or insufficient funds charges on debit/check cashing cards or credit cards.

Sail & Sign Refundable Overages

Refundable overages on a guest’s Sail and Sign account will be refunded back in the same form of payment as was made for the initial deposit on the Sail & Sign account.

  • Credit Card: If the guest uses a credit card for their Sail & Sign deposit, any refundable overages will be credited back to the original credit card account.
  • Debit Card: if the guest uses a bank debit card for their Sail & Sign deposit, any refundable overages will be credited back to the original debit card account.
  • Carnival Gift Card: If the guest uses a Carnival Gift Card for their Sail & Sign deposit, any refundable overages will be refunded in the form of a new Carnival Gift Card.
  • Cash Deposits: If the guest uses cash for their Sail & Sign deposit, any refundable overages greater than $10 USD will be refunded via check mailed within 7 days after the cruise to the guest’s home address on file. Overages less than $10 USD will be donated to St. Jude’s Children’s Hospital (excluding the Carnival Spirit and Carnival Legend in Australia). If a guest wishes to have the full overage in cash, they may retrieve it from one of the Sail & Sign Kiosks or the Guest Services Team. The refund checks will be reconciled by our shore side Refund Accounting team and distributed via PNC Bank (JPM Chase Bank for Carnival Spirit Australia guests). 

This will be communicated on board during the Debarkation Talk as well as the ‘Fun Times’ as follows:

IT ALL ADDS UP - Remember, if there is a cash overage on your Sail & Sign account of $10 USD or less, we will donate the remaining amount to St. Jude’s Children’s Hospital! Of course, if you want the full cash overage, please retrieve it from one of the Sail & Sign Kiosks or Guest Services, otherwise cash overages greater than $10 USD will be refunded via check mailed within 7 days after your cruise. Let’s help fill up that piggy bank for a great cause!


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